PILLAR · OPERATIONS
Operations
One of the four pillars of your VALO Score, a business strength score, worth 25%. systems and procedures so the business stops living in your head.
WHAT IT MEASURES
What Operations measures
Operations measures whether the actual work gets done reliably, and whether it could get done without you. It’s the delivery pillar: a business that only runs because the owner is doing everything can’t grow or be handed off.
WHAT EARNS POINTS
How you build this pillar
Start. Define what you deliver, the steps to deliver it, the tools and suppliers you need, and a basic quality bar.
Build. Create standard processes, define the workflow, track jobs and progress, schedule the work, and know what it costs to deliver.
Grow. Document detailed SOPs, build training, add quality control, measure operational performance, and improve efficiency.
Exit. Maintain a full SOP library, have employees deliver independently, keep reliable vendors, and ensure operations continue without you.
HOW TO RAISE IT
Raising your Operations score
Documenting even one procedure moves this pillar, it’s the first proof the work isn’t only in your head. Tracking projects and tasks in one place, then writing down how the core jobs get done, is how Operations climbs from Start toward Grow.
THE VALO Score GUIDE
Explore the guide
- What is a VALO Score?
- How your score is calculated
- Score ranges: Start, Build, Grow, Exit
- The Viability pillar
- The Acquisition pillar
- The Operations pillar (you are here)
- The Leadership pillar
- Proof, not claims
- The Verified Score
- How your score changes over time
- How to raise your score
- How to build business strength
- Myths about business strength
- vs. a credit score
- vs. business credit scores
See your number
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